Return & Refund
Returns & Refund Policy
At Adorancia, your satisfaction is our priority. If a product doesn’t meet your expectations, you have 14 days from the date of receipt to return it, provided it meets our return conditions.
Return Conditions
To be eligible for a return, the product must:
✅ Be unused and in its original packaging.
❌ Returns are not accepted for:
• Discounted or promotional items.
• Collection Boxes (exclusive sets).
We reserve the right to decline a return if these conditions are not met.
Return Process & Costs
We strive to make returns simple and hassle-free. Adorancia covers the return shipping costs. Follow these steps to initiate a return:
1️⃣ Contact us via contact@adorancia.com with your order number and reason for return.
2️⃣ We review your request and, if approved, provide you with a prepaid return shipping label.
3️⃣ Send the product back using the provided return label.
4️⃣ Once received and verified, we will process your refund.
Refund Policy
✔ Refunds will be issued to the original payment method.
✔ Processing time: 2 to 5 business days after we receive and validate your return.
✔ You will receive a confirmation email once your refund has been processed.