Terms & Conditions
TERMS & CONDITIONS – ADORANCIA
Last updated: 03/10/2025
These Terms & Conditions govern the use of the website Adorancia and the sale of products through our platform. By using our website, you agree to comply with these terms.
Company Information
• Company Name: Strayld
• Legal Form: SASU (Simplified Joint Stock Company – Unipersonal)
• Share Capital: €1,000
• SIRET Number: 934 430 547 00018
• VAT Number: FR92934430547
• Registered Office: 13 Route d’Aurouer, 03460 Trévol, France
• Contact Email: contact@adorancia.com
• Publication Director: Bouard Maxime
• Website Host: Shopify Commerce France
• Host Address: 29 Rue du Louvre, 75002 Paris, France
Scope of Application
These Terms & Conditions apply to all purchases made on Adorancia and all users visiting the website. They define:
• The rights and obligations of the buyer and seller.
• The process for purchasing, delivery, and returns.
• The terms for using the website.
By placing an order, the customer fully accepts these Terms & Conditions without reservation.
Products & Pricing
Product Information
• Each product on Adorancia is described in detail, including ingredients, usage, and benefits.
• The images are non-contractual and may slightly differ from the actual product.
Pricing Policy
• Prices are displayed in EUR (€) and include all applicable taxes (VAT included).
• Prices do not include shipping fees, which are specified at checkout.
• Adorancia reserves the right to modify prices at any time, but the price applied to a purchase will be the one displayed at the time of the order.
Orders & Payments
Ordering Process
• Customers must provide accurate personal and payment information when placing an order.
• After completing an order, the customer receives a confirmation email summarizing their purchase.
Payment Methods
Payments on Adorancia are 100% secure. The following payment methods are accepted:
✔ Credit & Debit Cards (via Stripe): Visa, Mastercard, American Express
✔ Revolut Pay
✔ Apple Pay & Google Pay (via Stripe)
• Payments are processed instantly upon order confirmation.
• Adorancia does not store credit card details; payments are handled by our secure partners Stripe and Revolut Pay.
Shipping & Delivery
Delivery Options
We currently only ship within France and offer two shipping options:
• Standard Delivery (Free) – Delivered within 2 to 5 business days. Adorancia covers the shipping costs.
• Express Delivery (Paid by the Customer) – Delivered within 1 to 2 business days, with costs calculated at checkout.
Order Processing & Tracking
• Orders are processed within 1 - 2 business days (excluding weekends and holidays).
• Once shipped, customers receive a tracking link via email.
Returns & Refunds
Return Conditions
Customers have 14 days after receiving their order to request a return, under these conditions:
✅ The product must be unused and in its original packaging.
❌ Returns are not accepted for:
• Discounted or promotional items.
• Collection Boxes (exclusive sets).
Return Process
• Customers must contact us first at contact@adorancia.com with their order number and reason for return.
• If approved, we will provide a prepaid return label (Adorancia covers the return costs).
• The refund will be processed within 2 to 5 business days after receiving and verifying the returned item.
Customer Responsibilities
By using Adorancia, customers agree to:
• Provide accurate and up-to-date information when placing orders.
• Use the website lawfully, without any fraudulent activity.
• Respect intellectual property rights (not copying content, images, or branding).
Failure to comply with these terms may result in order cancellation or account suspension.
Privacy & Data Protection (GDPR Compliance)
📌 Collected Data
We collect data necessary for order processing and user experience optimization:
• Personal Data: Name, email, phone, shipping address.
• Transactional Data: Order history, payment method (processed by Stripe & Revolut Pay).
• Browsing Data: IP address, cookies, preferences.
📌 Data Retention
• Orders and invoices: 5 years (legal obligation).
• Marketing emails: 3 years after last interaction.
📌 User Rights
• Users can request access, modification, or deletion of their personal data by contacting us at contact@adorancia.com.
• Our Cookie Policy is displayed in a banner, allowing users to accept or decline tracking.
Governing Law & Dispute Resolution
📌 Applicable Law
These Terms & Conditions are governed by French law.
📌 Dispute Resolution
• In case of a dispute, an amicable solution will be sought before legal action.
• If no resolution is found, the case will be handled by the competent courts in France.
Changes to the Terms & Conditions
Adorancia reserves the right to modify these Terms & Conditions at any time to comply with regulations or improve service. The changes will take effect immediately upon publication on the website.